Sklo UnionArt Before Industry: 20th Century Czech Pressed GlassRETURNS POLICY | |
| By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for digital items where the item has been downloaded. We regret that we cannot accept cancellations of contracts for the purchase of software products where the item has been unsealed or for items with a personalised dedication.
To cancel your purchase within the seven-working-day cooling-off period, please email us your details to books@sklounion.com giving the reason for the return as "I just don't want it anymore". Please package the relevant item(s) securely and send it to us at Hope Fountain Books Distribution Centre, 4 Drovers Way, Burton, Carnforth, LA6 1HU, so that we receive it within seven working days of the day after the date that the item was delivered to you. Please note that we cannot accept returns if you deliver them to us by hand. For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. As soon as we receive the reurned item, we will instigate a refund of the purchase price for that item. No refund is made for postage either outward or return for cancelled items. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website |
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